Most orders require 3-5 business days to process from the time of purchase (Central European Time Zone). We do not process or ship orders on Saturday, Sundays or holidays. All orders will be sent from Norway. Signature upon delivery or tracking is not required, therefore Miss Mathiesen is not responsible for any lost or stolen packages.
Customer will receive an email confirmation, with a link to view tracking information if that option has been paid for, once your order has shipped. In the case that the courier makes 3 delivery attempts, couldn’t reach the customer and has returned the package and the customer requests re-shipment of the item, the customer will be responsible for the re-shipping cost.
Once the order has shipped and/or the tracking number is sent to the customer, it is the customers’ responsibility to track and receive the package and change address if needed. If a package could not be delivered to the customer due to customers fault ( i.e. incorrect address/ not picked up at Fedex facilities, international tax/duty not paid) and sent back to Miss Mathiesen, we will reach out to the customer via e-mail with the option of resending the package on customers expense or cancel the order. In the case of cancellation only the balance after deduction of shipping costs will be refunded. If the customer doesn’t respond to the email, after 1 week the order will be cancelled and refund will apply the same way described.
Return and Exchange Policy
Miss Mathiesen will accept jewellery exchange of any regularly priced, unworn, and unused merchandise within 7 days of receiving the merchandise and for one time only. Unfortunately we cannot accept returns of earrings for hygienic reasons, unless the item arrives broken. The items must be returned in mint condition and in its original packaging. We do not offer refunds.
All exchanges are subject to availability.
Here is a step by step for exchange:
1- E-mail firstname.lastname@example.org within 3 days of receiving the merchandise and specify what you would like to exchange your item to.
2- We’ll get back to you in 1-2 business days with the instructions on where to send your jewellery for an exchange.
NOTE: WE STRONGLY RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION OR SOME OTHER APPROPRIATE METHOD TO TRACK YOUR EXCHANGE. WE ARE NOT RESPONSIBLE FOR LOST OR MISDIRECTED EXCHANGES IF YOU DO NOT HAVE PROOF OF SHIPPING AND TRACKING.
International Shipping Terms and Conditions:
Orders that are designated for shipment to countries outside of Norway may be subject to local taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
*If the customer refuses to pay the duty and taxes at the customs and the package is returned to us, the customer is responsible for paying all the shipping charges (outgoing and incoming) which will be deducted from the customers refund. That amount is equal to the total item amount minus the shipping charge. For example: If the item was £100 and the shipping was £45 and the item was refused and returned, the refund will be £55)